About
This five-day programme equips junior managers and supervisors with practical skills for reliable IT service delivery, responsible data handling, cyber hygiene, and technology-enabled problem solving. Participants will learn how to manage incidents, requests, escalations, access, operational data, and common cyber risks. The programme also covers service performance measures, root-cause analysis, stakeholder reporting, and a capstone improvement project. Participants leave with practical tools, an applied action plan, and clear measures for transferring learning into workplace performance.
You can also join this program via the mobile app. Go to the app
Overview
- Service lifecycle, users and service value
- Incident, request and problem management
- Service desk KPIs and escalation discipline
- Day 1 Quiz
- Business systems and cloud fundamentals